Welcome to Medimart! Your No.1 Healthcare Marketplace

Effective as of: 3rd October, 2022

This Privacy Policy explains what personal data is collected when you use the Medimart.ng website and the services provided through it, how such personal data will be used, shared.

BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must contact the support team via email to request deletion of your account and data.

“Process”, in respect of personal data, includes collecting, storing, and disclosing to others

 

CATEGORIES OF PERSONAL DATA WE COLLECT

We collect data you give us voluntarily (for example, an email address). We also collect data automatically (for example, your IP address).

Data you give us.

You may be asked to provide us with information about yourself when you register for and/or use the Service. This information includes: Name, email, mobile number (together “Required Information”), address details, working hours etc., as well as access to your photos, albums, and their metadata. You will need to provide us with your ID or similar identification document if you want to post an advertisement in hospital services category or unblock your account You will need to provide us with your САС (certificate of incorporation of legal entity) if you want to list your hospital or care institution as a care provider.

To use our Service and register an account, you will need to provide Required Information. You will be able to use the Service even if you do not give this data to us, but some Service’s functionality may be limited to you (for example, if you do not register an account, you will not be able to upload and sell your products or services).

Sometimes you may also need to provide to us additional information in the communication with our Support Team in order to fulfill your request (for example, if your account was previously blocked, we may ask you to confirm your identity by providing an ID document).

In addition, you acknowledge and agree that we will make public some personal data from your profile to provide the Service, - it will enable us to facilitate communication and transactions between the users.

You should carefully consider risks associated with the fact that you make certain information – in particular, your phone number, address, or exact location – publicly available.

Data provided to us by third parties

When you decide to log in using Facebook, we get personal data from your Facebook account. This includes your profile image, name, and Facebook ID. Unless you opt out on the Facebook Login screen, we will also collect other data, such as email address, gender, date of birth, friends list, and location as listed in your Facebook profile.

When you log in with Google, we get your name, email address, profile picture, and Google ID. We use your personal data from Google in accordance with this Privacy Policy. To know more about how Google processes your data, visit its Privacy Policy.

 

Data we collect automatically:

Data about how you found us

We collect data about your referring URL (that is, the place on the Web where you were when you tapped on our ad).

Device and Location data.

We collect data from your device. Examples of such data include language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider.

Usage data

We record how you interact with our Service. For example, we log the features, and content you interact with, how often you use the Service, how long you are on the Service, what sections you use, how many ads you watch.

Advertising IDs

We collect your Apple Identifier for Advertising (“IDFA”) or Google Advertising ID (“AAID”) (depending on the operating system of your device). You can typically reset these numbers through the settings of your device’s operating system (but we do not control this).

Transaction data

When you make payments through the Service, you need to provide financial account data, such as your credit card number, to our third-party service providers. We do not collect or store full credit card number data, though we may receive credit card-related data, data about the transaction, including: date, time and amount of the transaction, the type of payment method used.

Cookies

 

DATA PROTECTION PRINCIPLES

In our data protection practices we strive to, in particular, provide that personal data is:

  • processed in accordance with specific, legitimate, and lawful purpose consented to by you;
  • is adequate, accurate, and without prejudice to the dignity of the human person;
  • stored only for the period within which it is reasonably needed; and
  • secured against reasonably foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, damage by rain, fire, or exposure to other natural elements.

 

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA

We process your personal data:

To provide our Service

This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues.

To customize your experience

We process your personal data to adjust the content of the Service and make offers tailored to your personal preferences and interests.

To manage your account and provide you with customer support

We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests.

To send you marketing communications

We process your personal data for our marketing campaigns. We may add your email address to our marketing list. As a result, you will receive information about our products, such as for example, special offers, and products of our partners. If you do not want to receive marketing emails from us, you can unsubscribe from the service.

We may also show you advertisements on the Website, and send you push notifications for marketing purposes. To opt-out of receiving push notifications, you need to change the settings on your device or/and browser.

To enforce our Terms and Conditions of Use and to prevent and combat fraud

We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our terms of use).

To comply with legal obligations

We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.

To process your payments

We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and use the paid features of the Service.

WITH WHOM WE SHARE YOUR PERSONAL DATA

We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. The types of third parties we share information with include, in particular:

Service providers

We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:

  • cloud storage providers
  • data analytics providers
  • marketing partners
  • payment services providers

 

Law enforcement agencies and other public authorities

We may use and disclose personal data to enforce our term of use to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.

 

AVAILABLE REMEDIES

If there is a data breach that may cause a risk to the rights and freedoms of individuals, we will notify competent supervisory authorities, when such notification is mandatory. If the risk is assessed by us as “high”, we will also notify the affected data subjects without undue delay. The time frame for such notification will be developed by us on the basis of the number of affected data subjects and the time needed to collect contact information for notifications.

If the measures taken or proposed to be taken in response to the breach did not address your concerns, you have the right to lodge a complaint with a competent supervisory authority or to seek redress in a court of competent jurisdiction.

 

HOW YOU CAN EXERCISE YOUR RIGHTS

To be in control of your personal data, you have the following rights:

Accessing / reviewing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided to Medimart in the settings section on the Website.

 

Deleting your personal data. You can request the erasure of your personal data by sending us an email at [email protected]

When you request the deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such event, we will fulfill your request after we have complied with our obligations.

Objecting to or restricting the use of your personal data (including for direct marketing purposes). You can ask us to stop using all or some of your personal data or limit our use thereof by sending a request at [email protected]

 

CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

DATA RETENTION

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have a Medimart account. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

CONTACT US

You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at [email protected]